學校App或家長賬戶無法使用

Dear School Office,

I am having trouble accessing [platform] for [Child's name] in [Year/class]. When I [action], I see [brief error message]. I have already tried [step]. Could you check whether my parent account is linked correctly and advise the next step? I can provide a screenshot through your preferred channel. Until access is restored, where should I check essential notices and submit any required absence information?

Kind regards,
[Parent's name]